Frequently Asked Questions (FAQ):

At Fashion Katta, we want to make your shopping experience as smooth and enjoyable as possible. Below are some of the most common questions we receive from our customers. If you can’t find the answer you're looking for, feel free to contact us!

1. What materials are your jewellery pieces made from?

Our jewellery is crafted from high-quality materials including solid sterling silver, 14k and 18k gold, platinum, and ethically sourced diamonds and gemstones. We are committed to using sustainable and eco-friendly materials whenever possible, ensuring that each piece is both beautiful and responsible.

2. How do I care for my jewellery?

To keep your jewellery looking its best, we recommend the following care tips:

• Avoid exposure to harsh chemicals, such as perfumes, lotions, or cleaning products.
• Store your jewellery in a cool, dry place away from direct sunlight to prevent tarnishing.
• Clean your jewellery with a soft cloth or a jewellery cleaning solution designed for your specific material. Avoid using abrasive cleaners.
• Take off jewellery before swimming or engaging in physical activities to avoid scratching or damage.

For more detailed care instructions, check the care guide included with your jewellery, or contact us for tips specific to your piece.

3. Do you offer custom jewellery designs?

Yes, we offer custom design services! Whether you're looking for a personalized engagement ring, a custom necklace, or a one-of-a-kind piece, our expert designers are here to bring your vision to life. Contact us at contact@fashionkatta.com or fill out our custom jewellery inquiry form to get started.

4. How do I find my ring size?

Finding the correct ring size is easy with our Ring Size Guide. You can use a ring you already own to measure, or use a printable ring sizer available on our website. If you're still unsure, we recommend visiting a local jeweler for an accurate measurement. If the ring doesn’t fit, we offer resizing services (for most rings) after purchase.

5. How long will it take for my order to arrive?

Orders are typically processed within 1-3 business days. Once shipped, delivery times depend on the shipping method chosen:

• Standard Shipping: 5-7 business days (domestic).
• Expedited Shipping: 2-3 business days.
• Overnight Shipping: Next-day delivery (available in select areas).

For international orders, delivery times may vary based on the destination. You’ll receive a tracking number once your order ships, so you can monitor its progress.

6. Do you ship internationally?

Yes, we offer international shipping! We currently ship to [list of countries/regions]. Please note that shipping times and rates vary by destination. For international orders, customs fees, import duties, or taxes may apply, and these are the responsibility of the recipient.

7. Can I change or cancel my order?

We begin processing orders as soon as they are placed, but if you need to make a change or cancel your order, please contact us immediately at contact@fashionkatta.com. We will do our best to accommodate changes before the item is shipped. Unfortunately, once your order has been shipped, we are unable to modify or cancel it.

8. What is your return and exchange policy?

We offer a 30-day return policy on most items, excluding custom or personalized jewellery. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange (as long as the item is in its original, unworn condition). Please refer to our Return and Exchange Policy for full details.

9. How do I contact customer service?

We’re here to help! You can reach our customer service team by:

• Email: contact@fashionkatta.com
• Or you can reach out via our Contact Us page on the website.

Our team is available 10:00 AM to 6:00 PM IST, and we’ll respond as quickly as possible.

10. Is my payment information secure?

Yes, absolutely! We take your security very seriously. Our website uses SSL encryption technology to ensure that your payment information is kept safe and secure. We partner with trusted payment processors, including [list of payment methods such as Visa, Mastercard, PayPal, etc.], to provide a safe shopping experience.

11. Do you offer gift wrapping?

Yes, we offer beautiful gift wrapping for all orders. You can select this option during checkout. We’ll ensure that your jewellery is carefully packaged and ready for gifting.

12. Can I track my order?

Yes! Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also check the status of your order anytime by logging into your account on our website.

13. What should I do if my jewellery is damaged or defective?

We take great pride in the quality of our products, but if your item is defective or damaged upon arrival, please contact us within 7 days of receiving your order. We will work with you to arrange for a return or exchange, at no cost to you.

14. Do you offer gift cards?

Yes! We offer gift cards in various denominations. A perfect way to give the gift of beautiful jewellery while letting the recipient choose their own perfect piece. You can purchase gift cards directly on our website.

15. I have a question that’s not listed here. How can I get help?

If you have any other questions, please feel free to reach out to our customer service team at contact@fashionkatta.com. We’re happy to assist you!